Hiring an AC repair company can be a little intimidating if you don’t know anyone. You want someone who is technically knowledgeable and honest about the repairs that are needed. But there are other things you should consider as well.
What to Look for in an AC Repair Company
Trust
It’s the basic building block of any relationship, whether personal or professional. Finding an AC company you can trust means you won’t get overcharged or be told you need something when you don’t. While there’s no trust meter you can use, you can spend time talking to the technician and the company. Ask them questions. They should make time to answer them to your satisfaction.
Knowledge
This one seems like a no brainer but so many companies on the market use cheap labor, technicians who only know the few steps they’ve been told. They’re not able to handle unexpected issues or questions on the fly. Look for a company that has extensive knowledge and operating experience.
Consistency
With some companies it’s the luck of the draw. Sometimes you get a good technician, sometimes you get one who walks around the unit and leaves. Our technicians at Easy A/C perform the same rigorous 16-point inspection on all systems they check so it’s never luck of the draw with us.
Budget-friendly, not Cheap
Saving money is important but sometimes the lowest price is not the best one. As you’re auditioning air conditioner repair companies, you’ll notice most of the maintenance and check-ups are similarly priced between competitors. If you find someone who is much less expensive than the others, there may be a reason.
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24-hour Repair Service
Air conditioners don’t break down during office hours. Look for someone who has your comfort in mind, not what hour it is when you call. You need someone who can provide quick, affordable A/C repair service and has the fleet to do so.
Personal Assistance
When your AC goes out you want immediate assistance. Leaving a message and wondering whether the company got it or not, doesn’t leave you feeling satisfied or helped. When auditioning companies ask them how their “after” hours service works. Who will you call, who will help, what’s their service agreement for getting someone to your home?
On-going Relationship
Establishing an on-going relationship with an AC company means you’ll get the best service and they’ll be knowledgeable about the history of your unit. Companies that are interested in establishing a long-term relationship with you offer savings clubs and discounts on routine service because they understand the importance of on-going maintenance.
You don’t want to call a new company every time you have issues with your unit. There won’t be any continuity of service or historic knowledge. Look for someone who wants to earn your business over and over.
We know finding the right air conditioning repair company gives you peace of mind that your unit will be taken care of quickly and your family’s comfort will be restored easily. At Easy A/C we’re happy to answer any questions you have because were interested in being the last A/C company you have to look for.
Call us today at 813-COLD-AIR (265-3247). We’re waiting to talk to you.